We do 100% refunds on all unaccepted products rejected on arrival before offloading within 24 Hours.
100% Refund Policy:
All products wrongly delivered , rejected on arrival, before offloading will be taken back to nearest depot by our drivers at no additional cost to you. It is customer's responsibility to visit depot and view samples for all colored aggregate, concrete and stone products as natural gravels vary in shades of colors. Correct product will be delivered within 24 hours (product exchange) or alternatively a full refund is processed immediately. This policy does not apply to products rejected due to differences in shades of colors on concrete and aggregates as we keep all product samples which the customer has responsibility to visit and view before delivery . Aggragates are natural products and shades of colors do vary even when taken from same quarry.
Partial Refund Policy
Goods delivered, accepted and then returned thereafter will be refunded at Invoice value less handling Fees . Handling fees are charged to cover transportation, and product handling costs and will not exceed 85% of Invoice value (product dependent). Custom manufactured products are not covered by this refund.
Refunds for Delivery Cancellations
Client initiated delivery cancellations are accepted when communicated in time, preferably a day before delivery. Such cancellations can be due to weather changes, project scope changes or timing changes. There is no penalty for on time cancellations (communicated before commencement of delivery). Cancellations of orders in transit (After commencement of delivery) are subject to partial refund. Refunds for in-transit cancellations are for material only. Transport costs are forfeited . We retain evidence of material cost . Where valuation of material cost is disputed, equivalent original manufacturer prices are accepted as fair valuation. Material refunds are not applicable to custom made products.